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What kind of agreements do you have?
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We have EULA which is enclosed to our customer order form. |
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What kind of training offers do you have?
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We have one day course on Perform-Tools for Dynamics NAV, one day course of DBA services and 2-3 day workshop called ‘Optimizing Dynamics NAV on SQL Server’. |
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Do you offer training support?
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We will deal everything in relation to our products and services. In the case of any requirement for training; we will offer one day chargeable Perform-Tools training to our customers. |
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Will you transform your existing customers into the new pricing model?
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No. Our existing customers can stay in the old pricing model. However, if they want to buy our new offerings they will have to be transformed to the new pricing model. |
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Who installs your products?
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We do. However some of our certified partners can also do the installation. |
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What is the procedure of buying your products?
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Very simple! You contact us or your NAV partner. We then allocate one of our consultants to do the installation of our tools whenever suitable for you. |
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Who do you invoice to?
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We invoice to the partner of NAV customer. However, in some cases we will invoice NAV customers directly. |
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What is the difference between Perform-Tracking for Dynamics NAV and Perform-Monitor Services?
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Perform-Tracking collects vital KPI and statistics from the system and stores the historical data for later analysis and/or for periodic reporting. Perform-Tracking sends alerts to operators for certain conditions such as log or database file close to full. With Perform-Monitor service SQL Perform will collect the data on a monthly basis, summarize and compile a report documenting the trends. The report will have also some basic recommendations for the customer, as well as notifications about available SQL Server and NAV updates. Alerts from Perform-Tracking are pro-actively monitored by SQL Perform, and in case of any need, the customer could obtain problem resolution services. |
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Does Perform-Monitor Service require any product licenses?
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Yes, it does. It requires Perform-Tracking for Dynamics NAV product. |
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What currencies do you accept?
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Our prices are based on Euro. We do accept any currencies equivalent to our Euro prices calculated on the day of accepting the order. |
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